Arrival and departure
Is online check-in compulsory?
No, online check-in is optional. It saves you time because you can fill in your details comfortably from home. If you do not manage to do it, no problem – we will sort everything out when you arrive.
Can I get into my room at night?
Yes. At check-in you will receive key cards that let you into the building and your room at any time during your stay. We only ask you to respect the quiet hours.
Can I check out early in the morning?
Yes, early departures are no problem. Thanks to our system you can check out at any time.
Can I check out later than 10 am?
Unfortunately not. After guests leave, we clean the rooms and the whole guesthouse, and we only have a few hours before the next guests arrive. Our capacity does not allow us to make exceptions.
Payments
Do I have to pay for or guarantee my stay in advance, even if I want to pay on site?
Yes, payment or a card guarantee is required. We have repeatedly had guests who booked and then did not turn up without any explanation, which caused us significant losses. The guarantee protects us against this.
How can I pay?
In advance you can pay by bank transfer or card. On site you can pay in cash or by card.
Can you issue an invoice?
Yes, we are happy to issue an invoice. Please tell us as soon as you arrive – we cannot issue an invoice after check-in.
Guesthouse and room facilities
Do the rooms have a private bathroom and toilet?
Yes, all rooms have a private bathroom with shower and toilet.
Is there internet in the room?
Yes, there is free Wi-Fi throughout the guesthouse. Login details are at reception and around the guesthouse.
Is there a fridge in the room?
Almost all rooms have a fridge. If yours does not and you need one, we can arrange it – or we can keep your things in the fridge at reception (collection during opening hours).
Is the guesthouse wheelchair accessible?
Unfortunately not. The guesthouse stands on a steep hill and there are a few steps up to the guest rooms. If steps are not a big problem for you, we will give you a ground-floor room – please let us know in advance.
Breakfast and meals
When do I need to order breakfast?
Please order breakfast by 8 pm the day before at the latest. Later orders, or breakfast without an order, are not possible, as we need to know the exact number of guests.
Can I have breakfast before 7:30?
Breakfast is served from 7:30, as setting up the buffet takes a while. Exceptionally, and by arrangement, individual guests can have breakfast from 7:15 – but not everything may be ready yet.
Do you serve lunch or dinner?
No, we serve breakfast only. However, there are plenty of restaurants nearby – dozens within a 10 to 15-minute walk.
Where can I get a snack outside breakfast?
Our kitchenette has two vending machines – one for cold drinks and snacks and one for coffee and hot drinks. There is also a microwave and a kettle. You can borrow crockery and cutlery at reception.
Other
Where can I smoke?
Smoking is strictly prohibited indoors and in the rooms. You can smoke by the large ashtray in front of the entrance to the guest wing or on the terrace behind reception.
Can I bring my dog or cat?
Yes, well-behaved, house-trained pets are welcome for €10 per night. Please let us know in advance.